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• title_for_layoutFrequently Asked Questions | Unival Logistics
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  • descriptionAre you interested in UNIVAL Logistics secure shipping services? Browse through this list of frequently asked questions to get familiar with our work methods.
  • titleFaqs
  • long_titleFrequently Asked Questions | Unival Logistics
  • header_bar0
  • body<div class="container-fluid faq-h-bgr"> <div class="row"> <div class="col-md-12"> <h1>FAQ</h1> </div> </div> </div> <div class="container faqs"> <div class="row"> <div class="col-md-12"> <div class="thumbs"> <h3>Sign up / Registration</h3> <div> <h5><a class="faqquestions" href="javascript:">How do I register with UNIVAL Logistics?</a></h5> <div class="answer" style="display: none;"> <p>In order to register with UNIVAL Logistics, visit our website and click on the 'Sign Up' button. You will be directed to the UNIVAL Logistics registration page where you need to fill out the given form. Once filled out, you have to hit the 'Submit' button on the bottom of the page.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Is registration free of charge?</a></h5> <div class="answer" style="display: none;"> <p>Yes, registration is completely free of charge.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">I've registered before, but can't remember my password. Do I need to register again?</a></h5> <div class="answer" style="display: none;"> <p>No, you do not need to register again. If you forgot your password, you can request for it to be reset. Click 'Forgot Password?' on the Sign In form, enter your email address, and you will receive instructions in your email on how to reset the password.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Do I need to fill out all the fields provided in the UNIVAL Logistics registration form?</a></h5> <div class="answer" style="display: none;"> <p>You do not need to fill out all the fields in the UNIVAL Logistics registration form. Only the fields marked (*) must be completed.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Can I access your services without signing up?</a></h5> <div class="answer" style="display: none;"> <p>No, you cannot access our services without signing up. If you register with us, we assist you in obtaining the top deal. Your company gets all of the advantages of our technology solutions and expertise at a fraction of any in-house operations cost.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">I have filled out the mandatory fields, but the Submit button is still inactive. What should I do?</a></h5> <div class="answer" style="display: none;"> <p>Please check whether you have clicked on the checkbox next to the statement "I'm not a robot". Next, you need to agree to UNIVAL Logistics' Terms and Conditions by clicking on the checkbox that says 'I Agree'. If you still encounter a problem, you can send email to info@unival-logistics.com or call (213)368-3444.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">I need some assistance for the registration process. How can I contact UNIVAL Logistics?</a></h5> <div class="answer" style="display: none;"> <p>If you have any queries or issues with registration, you can send an email to info@unival-logistics.com. You can also call us at (213)368-3444.</p> </div> </div> </div>   <div class="thumbs"> <h3>Account Information</h3> <div> <h5><a class="faqquestions" href="javascript:">How do I log in securely to my account?</a></h5> <div class="answer" style="display: none;"> <p>Just click on 'Sign In' button and enter your username and password, and hit 'Submit'. While logged in with UNIVAL Logistics, your data remains completely safe and secure. We honor all security protocols and enforce a strict multi-layered access.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">I've forgotten the username and password for my account. How do I retrieve it?</a></h5> <div class="answer" style="display: none;"> <p>If you have forgotten your username, just send an email to info@unival-logistics.com, we will help you out. If you cannot remember your password but can recall the username, click on 'Forgot Password?' on our Sign In form, enter your email address, and we will shortly send you instructions to your email on how to reset it.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">I am using my valid login details, but am not able to login. What should I do?</a></h5> <div class="answer" style="display: none;"> <p>If you are convinced that the information you entered is correct, but still are not able to log in, there may be some issue with your account. Simply visit our 'Contact' page and provide your details in the Contact Form and our support team will resolve this issue as quickly as possible.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Can I stay signed in?</a></h5> <div class="answer" style="display: none;"> <p>If you tick the 'Remember Me' box on the sign in form, we use a cookie, and when you visit our site from the same computer, you get signed in automatically. We never recommend you to tick this box on shared computers or on systems in public places like internet cafes or libraries.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Will my personal and financial data remain private?</a></h5> <div class="answer" style="display: none;"> <p>UNIVAL Logistics is committed to safeguard your privacy and utilizes the highest strength encryption software possible for protecting all personal and financial data. This website utilizes a COMODO SSL certificate to offer secure online transactions for customers through secure HTTPS web protocols. It collects personal and financial details only for account opening and transactions and keeps all data confidential.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">What are the different account types?</a></h5> <div class="answer" style="display: none;"> <p>Currently, UNIVAL Logistics has only one type of user account.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Can I use my UNIVAL account for free?</a></h5> <div class="answer" style="display: none;"> <p>Yes, you can use your UNIVAL Logistics account for free, there is no registration or monthly fee.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Your website offers SSL encryption protection for every account. How does it work?</a></h5> <div class="answer" style="display: none;"> <p>SSL (Secure Sockets Layer) is the distinctive security technology for creating an encrypted link across web servers and browsers. This link guarantees that all data passing between web server and browsers remain confidential and integral. SSL certificate used by UNIVAL Logistics includes a ,000 warranty to further safeguard customer purchases.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Will I be prompted to enter a security authentication code to login?</a></h5> <div class="answer" style="display: none;"> <p>No, you do not need any security authentication code to login to your UNIVAL account. Just specify your username and password to sign in.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Can I access my account on both PC and Mac?</a></h5> <div class="answer" style="display: none;"> <p>You can access UNIVAL website on both Mac and PC. Smartphone and tablet users can access the website as well from the installed browser.</p> </div> </div> </div>   <div class="thumbs"> <h3>Shipping</h3> <div> <h5><a class="faqquestions" href="javascript:">Do you ship all across the US states?</a></h5> <div class="answer" style="display: none;"> <p>We offer air shipment across the 50 US states. UNIVAL Logistics also provides armored transportation through ground across Los Angeles county.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">How do you conduct the delivery of merchandise?</a></h5> <div class="answer" style="display: none;"> <p>UNIVAL Logistics conducts the delivery of your domestic and international shipments by air, as well as ground across Los Angeles county.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">How do you track my entire shipment of high-value goods?</a></h5> <div class="answer" style="display: none;"> <p>UNIVAL Logistics system is linked to our carriers who provide electronic on-board recorders in every transport leg to ensure that all shipments are always traceable and secure.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">How long would the deliveries take?</a></h5> <div class="answer" style="display: none;"> <p>When you request a quote or place an order with us, our customer support team will provide you an estimate of your transit time. Ask anyone of our support team members for the details and exact transit time of your shipment.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Does UNIVAL Logistics sell cargo containers?</a></h5> <div class="answer" style="display: none;"> <p>Currently, we are not selling any intermodal containers.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Do you conduct the deliveries during Holidays?</a></h5> <div class="answer" style="display: none;"> <p>No, we do not conduct any shipment preparation or delivery during national holidays when our partner carrier has no operations.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">The shipments need to reach urgently. Can UNIVAL Logistics guarantee a quicker delivery?</a></h5> <div class="answer" style="display: none;"> <p>Our service levels may range from very precise, date-specific delivery to economical standard carrier with a delivery window of 2-3 days depending on your location, weather and seasonal volume.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Whom do I contact if I have a query or issue about the shipments?</a></h5> <div class="answer" style="display: none;"> <p>If you have a query about a shipment with UNIVAL Logistics, you can contact our customer support representatives via telephone at (213)368-3444, by email to info@unival-logistics.com or through the Contact link on the website.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Do you help with documentation process for my international shipments?v</a></h5> <div class="answer" style="display: none;"> <p>Yes. UNIVAL Logistics' integrated worldwide network keeps your cargos moving among countries and continents, entirely compliant and fully documented. We help prepare commercial invoice, address label and tracking labels. We also reduce custom delays by submitting your documents together with the shipment of goods.</p> </div> </div> </div>   <div class="thumbs"> <h3>Payment Concerns</h3> <div> <h5><a class="faqquestions" href="javascript:">What payment options do you offer?</a></h5> <div class="answer" style="display: none;"> <p>We have a range of payment options for our users. We accept cash, check, PayPal, and credit cards. However, if a customer is not based within the Los Angeles area, cash is not an option.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">What credit cards are accepted?</a></h5> <div class="answer" style="display: none;"> <p>UNIVAL Logistics accepts all major credit cards.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Can the costs change after the booking?</a></h5> <div class="answer" style="display: none;"> <p>Your final costs can alter from the quote provided if primary information is inadequate or incorrect. Changes arise when cargo details (weight, quantity), pickup/drop-off location or schedule times differ, or when wait-time costs and other charges are incurred.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Can I realize substantial amount of savings by shipping with UNIVAL Logistics?</a></h5> <div class="answer" style="display: none;"> <p>The real savings your company can achieve with us is outlined in our primary benchmark analysis. This dollar amount apparently varies across companies based on their distinctive shipping characteristics and needs, but the average savings vary anywhere between 20-50%. These savings will directly appear on your company's bottom line!</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">How much do I need to pay to avail your services?</a></h5> <div class="answer" style="display: none;"> <p>UNIVAL Logistics does not charge registration, monthly or yearly fees from its users. We will bill only the shipping and the insurance costs.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Should I undertake a post-audit of all my freight bills?</a></h5> <div class="answer" style="display: none;"> <p></p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Should I undertake a post-audit of all my freight bills?</a></h5> <div class="answer" style="display: none;"> <p>Yes. UNIVAL Logistics always recommends a post-audit as freight invoices may include minor errors. Having those invoices audited will help you pay exactly what you must pay for freight bills that belong to you and for precise services incurred.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">How much taxes and duties should I pay on my shipments?</a></h5> <div class="answer" style="display: none;"> <p>Duties and taxes on cargos vary from one country to another. These are also commodity-specific and can vary from being duty-free to 25% or more.</p> </div> </div> <div> <h5><a class="faqquestions" href="javascript:">Should I keep my cargo insured?</a></h5> <div class="answer" style="display: none;"> <p>Yes. We always recommend you to insure your shipments. It is economical and saves you from unanticipated hazards. We insure your shipments for up to 0,000 per package for international destinations. For domestic shipments, the insurance limits are 0,000 per package for overnight service and ,000 per package for 2-day service.</p> </div> </div> </div> </div> </div> </div> <script type="text/javascript"> $(".faqquestions").click(function () { $(".answer").hide("fast"); $(this).parent().parent().find(".answer").show("fast"); $(this).parent().parent().find(".faqquestions").addClass( "hide-arrow" ); }); </script>
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